BoldDesk is a next-generation AI customer service software designed to provide smarter, faster, and more scalable support. It combines an enterprise-grade help desk, live chat, knowledge base, and omnichannel capabilities into a single platform. Key features include:
- AI Agents: Automate up to 40% of customer queries end-to-end.
- AI Copilot: Provides instant draft responses and suggests knowledge base articles.
- AI Actions: Automates tasks like refunds and CRM updates.
- Omnichannel Support: Manages email, WhatsApp, Instagram, SMS, and Facebook conversations in one inbox.
- Ticketing System: Efficient end-to-end ticketing system.
- Knowledge Base: Self-service repository for customer information.
- Task Management: Create and manage tasks associated with resolving tickets.
BoldDesk is suitable for startups, small businesses, and enterprises across various industries, including SaaS, e-commerce, finance, and healthcare. It offers enterprise-grade security (SOC 2, HIPAA, GDPR compliance) and white-glove migration at no extra cost.
