What is Northpass and what is its current status regarding Gainsight?

Northpass is a training platform designed to power Customer Education programs for mid-market and enterprise companies. It has transitioned and is now known as Gainsight Customer Education. For the latest information on customer onboarding and training solutions, users are directed to Skilljar by Gainsight.

What are the primary benefits of implementing Northpass (Gainsight Customer Education) for my business?

Implementing Northpass offers several key benefits, including improved productivity by automating 1:1 training, significant cost reduction through scalable digital learning solutions, and elevated customer experiences that boost engagement, proficiency, and product usage.

What kind of learning experience does Northpass (Gainsight Customer Education) provide for customers?

Northpass is designed to deliver seamless learning experiences with quality, personalized content that is available to customers anytime, anywhere. This approach aims to meet customer expectations for flexible and effective training.

How does Northpass help manage customer education programs and measure their impact?

Northpass facilitates digital learning operations, allowing customer-facing teams to spend less time on direct training and more time on building customer relationships. It also provides learning insights and analytics to remove the mystery of customer education's impact with actionable data.

Where can I find pricing information or learn more about Northpass's offerings?

While the website indicates a pricing page, specific details are not provided in the content. For current pricing information and to learn more about the solutions offered by Gainsight Customer Education (formerly Northpass), it is recommended to schedule a demo or visit the Gainsight/Skilljar website.

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Northpass

Name: Northpass
Rating: 4.4 (13 reviews)

Northpass, now Gainsight Customer Education, is a training platform that powers Customer Education programs for mid-market and enterprise companies.

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Published: 2025/12/19

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Introduction

Northpass, now Gainsight Customer Education, is a learning management system (LMS) designed to help businesses digitize customer onboarding and training. Key features include seamless learning experiences, digital learning operations, and learning insights & analytics. It allows embedding academies within software and websites, customization to align with branding, tech stack integration for data sharing, customer certification, and course authoring tools. Use cases include improving productivity by automating training, cutting costs with scalable digital learning, and elevating customer experiences through engaging content.

Alternatives

Skilljar
Skilljar is a dedicated customer education platform built to help companies onboard, engage, and retain customers through scalable training programs.
Docebo
Docebo is an AI-powered learning suite designed for enterprise-level training, offering advanced capabilities for customer education, partner training, and internal learning.
Absorb LMS
Absorb LMS is an intuitive and powerful learning management system that caters to enterprise needs, providing a strong platform for delivering engaging customer training.
LearnUpon
LearnUpon is a user-friendly cloud-based LMS specifically designed for businesses to manage and deliver training to employees, partners, and customers efficiently.
Intellum
Intellum specializes in enterprise learning, providing a platform for customer, partner, and employee education with a focus on engagement and measurable outcomes.
SAP Litmos
SAP Litmos is a popular LMS offering a wide range of features for corporate learning, including customer and extended enterprise training with a focus on ease of use.
TalentLMS
TalentLMS is a versatile cloud-based LMS that supports various training types, including customer education, with robust features for content delivery and tracking.
Thinkific
Thinkific offers a comprehensive platform for creating and selling online courses, making it suitable for businesses to build and deliver customer education programs.
Teachable
Teachable provides tools for creating and hosting online courses and coaching, serving as a flexible option for customer training and content delivery.
360Learning
360Learning is a collaborative learning platform that empowers companies to create, deliver, and track customer education programs with a focus on peer-to-peer learning.

User Reviews

4.4/5.0

(13reviews)

Click stars to rate

Pricing

Pricing Model: Subscription

Customer Success - Essentials

For growing businesses and Customer Success organizations looking to start fast.

Contact for pricing

Customer Success - Enterprise

The full power of the industry’s leading CS platform.

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Skilljar by Gainsight - Essentials

Ideal for starting your customer or partner Academy

Contact for pricing

Skilljar by Gainsight - Professional

Perfect for education teams training multiple audiences or selling courses. Includes everything in Essentials PLUS:

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Skilljar by Gainsight - Enterprise

For teams scaling to thousands of learners across customers, partners, or employees. Includes everything in Professional PLUS:

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Product Experience

Get rich product insights to drive roadmap and customer health decisions. Deliver digital in-app engagements that increase product adoption.

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Customer Communities - Professional

Grow your first branded community.

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Customer Communities - Business

An integrated community to support bigger teams. Includes everything In Professional PLUS:

Contact for pricing

Customer Communities - Enterprise

Advanced integrations & support for custom requirements. Includes everything in Business PLUS:

Contact for pricing

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Northpass

Introduction

Alternatives

Skilljar

Docebo

Absorb LMS

LearnUpon

Intellum

SAP Litmos

TalentLMS

Thinkific

Teachable

360Learning

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FAQ

What is Northpass and what is its current status regarding Gainsight?

What are the primary benefits of implementing Northpass (Gainsight Customer Education) for my business?

What kind of learning experience does Northpass (Gainsight Customer Education) provide for customers?

How does Northpass help manage customer education programs and measure their impact?

Where can I find pricing information or learn more about Northpass's offerings?

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