The Agentforce 360 Platform is Salesforce's unified platform designed to power the Agentic Enterprise. It combines metadata, governance, MuleSoft integration, and Data Cloud to enable businesses to build, scale, and monetize AI-native applications. Key features include:
- AI Agents: Tools to build, deploy, and manage AI agents at scale.
- Data 360: Unifies and governs enterprise data for accurate insights.
- Customer 360: Connects sales, service, marketing, commerce, and industries for a unified customer view.
- Integration & Automation: Integrates systems and automates workflows with MuleSoft.
- Security, Privacy & Compliance: Built-in security features for threat detection and policy enforcement.
- DevOps Center: Facilitates secure building, testing, and deployment of AI-powered apps.
Use cases range from enhancing customer service and streamlining sales processes to improving marketing campaigns and optimizing data management.
