Intercom Suite is a comprehensive customer service platform that integrates artificial intelligence with human support capabilities. It combines Fin AI Agent—the #1 AI Agent for customer service—with a next-generation Helpdesk built on a single, unified platform.
Key Features
- Fin AI Agent: Resolves 65-66% of customer queries automatically with patented AI architecture (Fin AI Engine™) that handles complex queries across all channels
- Helpdesk with Copilot: AI-powered tools that help human agents work more efficiently with expert training, troubleshooting, translation, and guidance
- Unified System: Seamless handoffs between AI and human agents with continuous learning feedback loops
- Complete Performance Visibility: Monitor AI and human support performance in a single view with actionable insights
- Omnichannel Support: Works across phone, email, live-chat, and other customer communication channels
- Knowledge Hub: Centralized content management for both AI and human support
- 450+ Integrations: Extensive app ecosystem for workflow automation
Target Users
- Customer service teams across all industries
- Businesses looking to scale customer support operations
- Companies seeking to implement AI-powered customer service solutions
- Organizations wanting to improve agent productivity and customer satisfaction
Unique Selling Points
- Highest Resolution Rate: Fin AI Agent resolves 66% of queries on average, improving 1% monthly
- Ranked #1 on G2: Top-rated in 97 customer service categories
- Single Platform: End-to-end control with faster setup and immediate impact
- Trusted by 30,000+: Used by leading customer support teams including TravelPerk, Coda, and Mony Group
- Pricing Model: From $0.99 per resolution + $29/seat per month with 14-day free trial
