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Crisp

AI-powered customer support platform with omnichannel messaging, AI agents, and shared inbox for businesses.

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Introduction

Crisp is an all-in-one AI-powered multichannel messaging platform designed to help businesses connect instantly with customers and leads. It centralizes customer communications across multiple channels into a single collaborative inbox while leveraging AI to automate support workflows.

Key Features:

  • AI Agents & Workflows: Build custom AI agents using no-code builder with training on your business content
  • Omnichannel Inbox: Unified inbox for chat widget, email, WhatsApp, Messenger, Instagram, and 8+ other channels
  • Shared Inbox: Collaborative team inbox with CRM integration and customer data synchronization
  • Knowledge Base: Create help articles and self-service resources for customers
  • Automations: Internal workflow automation to speed up team responses
  • Analytics: Performance tracking and team efficiency metrics
  • Chat Widget: Real-time website and mobile app chat support

Target Users: Customer support teams, marketing teams, sales teams, and businesses of all sizes looking to streamline customer communications and leverage AI for support automation.

Unique Selling Points:

  • Flat pricing model to reduce cost per agent
  • 14-day free trial with all features included
  • No-code AI agent builder with template library
  • Integration with multiple messaging platforms
  • Built-in CRM for customer data management

Latest News

June 2026 - Product Update - Crisp

June 2026 - Product Update - Crisp

8/4/2026

June 2026 - Product Update - Crisp ## New Features Meet the new Hugo Copilot for complex support cases 🧠 Hugo Copilot has been redesigned to help operators handle more complex conversations with better context and more efficiency. From one place, your team can investigate requests, summarize, draf.....

Spring 2026 - Product Update - Crisp

Spring 2026 - Product Update - Crisp

8/4/2026

Spring 2026 - Product Update - Crisp ## New Features Your Crisp Widget now has a homepage 🏡Bring your most important support entry points into one place. The new homepage helps customers quickly choose the right next step: start a conversation, search your help article, or find answers on their ow.....

Crisp AI Core Update - Crisp

Crisp AI Core Update - Crisp

8/4/2026

Crisp AI Core Update - Crisp 12 months ago, we decided to throw everything away and build our own competitor. Today, we're releasing publicly what we think is the most complete AI Agent for customer support you can find on the market, making AI Agents affordable for every company over the world. H.....

How Crisp Mitigated the November 18th & December 5th Cloudflare Incidents - Crisp

How Crisp Mitigated the November 18th & December 5th Cloudflare Incidents - Crisp

8/4/2026

How Crisp Mitigated the November 18th & December 5th Cloudflare Incidents - Crisp Over the past few weeks, Cloudflare— a critical infrastructure provider for much of the internet — experienced two major incidents, on November 18th, 2025 and December 5th, 2025. While such disruptions of this magnitu....

Inside Hugo: How Crisp Built an AI Customer Support Agent - Crisp

Inside Hugo: How Crisp Built an AI Customer Support Agent - Crisp

8/4/2026

Inside Hugo: How Crisp Built an AI Customer Support Agent - Crisp In 2025, Crisp turns 10. Over the past decade, the product has steadily evolved to help companies communicate with their customers. Millions of conversations now happen through the Crisp chatbox every day, connecting businesses and .....

Alternatives

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  • Intercom

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  • Freshdesk

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  • Drift

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  • HubSpot Service Hub

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  • Gorgias

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  • LiveChat

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  • Tidio

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  • Help Scout

    Help Scout emphasizes human-centric customer service with a shared inbox, live chat, and knowledge base, offering a user-friendly experience for support teams.

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FAQ

User Reviews

4.1/5.0
(84reviews)
Click stars to rate

Pricing

Pricing Model: Freemium

Free

Perfect for getting started

Free

Pro

For growing businesses

$25 / month
monthly

Pro

For growing businesses

$290 / year
yearly

Unlimited

For large teams

$95 / month
monthly

Unlimited

For large teams

$1140 / year
yearly

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