What is Nextiva's core offering?

Nextiva provides a Unified Customer Experience Management (CXM) platform designed to streamline and enhance customer interactions across various channels.

What communication channels does Nextiva's platform support?

Nextiva's business communication platform unites every conversation across voice, video, chat, social media, and email.

How does Nextiva personalize the customer journey?

Nextiva's Unified CXM platform offers AI-powered tools specifically designed to create and manage personalized customer journeys.

What is the main benefit of using Nextiva's unified platform?

The primary benefit is uniting every customer conversation along the entire customer journey into one comprehensive business communication platform, leading to improved customer experience.

Does Nextiva utilize Artificial Intelligence (AI)?

Yes, Nextiva's Unified Customer Experience Management platform incorporates AI-powered tools to facilitate personalized customer journeys.

Nextiva

Name: Nextiva
Rating: 4.4 (20 reviews)

Nextiva's Unified Customer Experience Management (CXM) platform offers AI-powered tools for personalized customer journeys across various channels.

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Published: 2025/12/19

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Introduction

Nextiva is a Unified-CXM platform designed to help businesses acquire, retain, and grow their customer base. It integrates various communication channels, including voice, video, chat, social media, and email, into a single platform. Key features include AI-powered automation, customer journey orchestration, and real-time analytics. Nextiva targets businesses looking to consolidate their communication tools, improve customer experience, and increase operational efficiency. It offers features like intelligent routing, language detection, and automated dispositioning.

Alternatives

RingCentral
RingCentral offers a comprehensive UCaaS platform that integrates business communications with customer engagement tools, similar to Nextiva's unified approach.
8x8
8x8 provides a complete cloud communications platform encompassing UCaaS and CCaaS, enabling seamless customer interactions across multiple channels.
Genesys
Genesys is a robust CX platform that delivers AI-powered customer experience orchestration and contact center solutions for personalized journeys.
Five9
Five9 specializes in cloud contact center solutions, leveraging AI to enhance agent productivity and deliver intelligent customer experiences.
Salesforce Service Cloud
Salesforce Service Cloud is a leading CRM platform that provides extensive customer service capabilities, including multi-channel support and AI-driven insights for personalized interactions.
Zendesk
Zendesk offers a suite of customer service and engagement tools, including ticketing, live chat, and a knowledge base, to streamline customer support across channels.
Freshdesk (Freshworks Customer Service Suite)
Freshdesk provides an all-in-one customer service solution with ticketing, chat, phone, and AI capabilities to manage customer interactions effectively.
Twilio Flex
Twilio Flex is a highly customizable cloud contact center platform that allows businesses to build tailored customer engagement experiences with programmable APIs.
Dialpad
Dialpad offers an AI-powered cloud communications platform with UCaaS and CCaaS features, focusing on intelligent voice and messaging for customer and team interactions.
Intercom
Intercom specializes in conversational relationship management, providing chat, email, and product tours to engage customers throughout their journey.

User Reviews

4.4/5.0

(20reviews)

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Pricing

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Introduction

Alternatives

RingCentral

RingCentral offers a comprehensive UCaaS platform that integrates business communications with customer engagement tools, similar to Nextiva's unified approach.

8x8

8x8 provides a complete cloud communications platform encompassing UCaaS and CCaaS, enabling seamless customer interactions across multiple channels.

Genesys

Genesys is a robust CX platform that delivers AI-powered customer experience orchestration and contact center solutions for personalized journeys.

Five9

Five9 specializes in cloud contact center solutions, leveraging AI to enhance agent productivity and deliver intelligent customer experiences.

Salesforce Service Cloud

Salesforce Service Cloud is a leading CRM platform that provides extensive customer service capabilities, including multi-channel support and AI-driven insights for personalized interactions.

Zendesk

Zendesk offers a suite of customer service and engagement tools, including ticketing, live chat, and a knowledge base, to streamline customer support across channels.

Freshdesk (Freshworks Customer Service Suite)

Freshdesk provides an all-in-one customer service solution with ticketing, chat, phone, and AI capabilities to manage customer interactions effectively.

Twilio Flex

Twilio Flex is a highly customizable cloud contact center platform that allows businesses to build tailored customer engagement experiences with programmable APIs.

Dialpad

Dialpad offers an AI-powered cloud communications platform with UCaaS and CCaaS features, focusing on intelligent voice and messaging for customer and team interactions.

Intercom

Intercom specializes in conversational relationship management, providing chat, email, and product tours to engage customers throughout their journey.

Nextiva

Introduction

Alternatives

RingCentral

8x8

Genesys

Five9

Salesforce Service Cloud

Zendesk

Freshdesk (Freshworks Customer Service Suite)

Twilio Flex

Dialpad

Intercom

User Reviews

Pricing

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