What is Olark and what services does it provide?

Olark is accessible live chat and chatbot software designed for sales, marketing, and customer support. It enables real-time engagement and offers AI-powered automation to help businesses deliver support, drive sales, and capture more leads on their website.

How does Olark ensure its live chat and chatbot software is accessible?

Olark's platform is designed to be accessible by design, making it inclusive for people with disabilities. It is third-party tested and certified to comply with WCAG 2.1 AA standards, ensuring that both the chat widget on your website and the software your team uses are functional for disabled individuals.

What types of communication tools does Olark offer for real-time engagement?

Olark provides multiple real-time communication options. These include Live Chat for hands-on help from human agents, AI-powered Chatbots to assist agents with routine tasks, and SMS Texting for mobile-friendly asynchronous messaging (currently in Beta).

Can Olark integrate with other business applications?

Yes, Olark is designed to integrate well with other systems and software your team uses. It offers a flexible API and a library of over 100 plugins and integrations to ensure your people and data stay on the same page across different tools.

How can I get started with Olark or see it in action?

You can get started with Olark by requesting a custom demo with an Olarker to see specific features and discuss your needs. Alternatively, if you're not ready to speak with sales, you can launch a free trial to answer basic questions, design your chatbox, and explore the user interface.

AI Jet

Olark

Name: Olark
Rating: 4.9 (12 reviews)

Accessible live chat and chatbot software for sales, marketing, and customer support, offering real-time engagement and AI-powered automation.

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Published: 2025/12/19

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Introduction

Olark is a live chat and chatbot platform designed to enhance customer engagement and support. It offers features like real-time chat, AI-powered chatbots, and SMS texting to provide multiple communication channels. Olark emphasizes accessibility, ensuring its platform complies with WCAG 2.1 AA standards, making it usable for people with disabilities. Key use cases include providing customer service, generating leads, increasing sales, and managing remote teams. It integrates with various CRM and marketing tools, allowing for seamless data flow and improved team collaboration.

Alternatives

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Intercom
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Drift
Drift specializes in conversational marketing and sales with AI-powered chatbots and live chat, directly competing with Olark's sales and marketing use cases.
LiveChat
LiveChat is a dedicated and user-friendly live chat solution, offering real-time customer support and sales assistance similar to Olark.
Tidio
Tidio combines live chat, chatbots, and email marketing into one platform, providing an all-in-one communication tool for businesses.
Freshchat
Freshchat is a modern messaging software that includes live chat, AI bots, and a unified inbox for customer support and engagement.
HubSpot Chat
HubSpot Chat integrates live chat directly with HubSpot's CRM, offering a powerful tool for sales, marketing, and service teams to engage visitors.
Chatra
Chatra provides simple and affordable live chat software with visitor tracking and offline messaging, making it a good alternative for small to medium businesses.
Crisp
Crisp is an all-in-one customer messaging platform that includes live chat, chatbots, and a shared inbox, offering a comprehensive solution for customer communication.
Gorgias
Gorgias focuses on e-commerce customer service with live chat, helpdesk, and automation features, providing specialized support for online stores.

User Reviews

4.9/5.0

(12reviews)

Click stars to rate

Pricing

Pricing Model: Freemium, Subscription

Free Account

Available after a 14-day free trial, this plan offers basic functionality for small usage.

Free

Olark Standard

$29/month per seat gets you the reporting, integrations, and insights you need to impress your customers and your boss. Plus it's accessible, so all users will have a great experience!

Starting at $29 per month per seat

monthly

Olark Pro

The plan that's perfect for any organization that needs AI-powered automation. We leverage the latest in AI and accessibility to provide a customized chat experience, featuring automated bots.

Contact for pricing

custom

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Olark

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Alternatives

Zendesk Chat

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Freshchat

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FAQ

What is Olark and what services does it provide?

How does Olark ensure its live chat and chatbot software is accessible?

What types of communication tools does Olark offer for real-time engagement?

Can Olark integrate with other business applications?

How can I get started with Olark or see it in action?

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