Aircall is an AI-powered customer communication and intelligence platform designed for SMBs and enterprises. It unifies communication channels, automates tasks, and delivers data-driven insights to enhance customer interactions.
Key Features:
- AI Voice Agent: Autonomously handles and qualifies inbound calls 24/7.
- AI Assist: Provides real-time conversation intelligence and AI-powered workflows for better conversations.
- WhatsApp Integration: Reach WhatsApp users directly from Aircall.
- 260+ Integrations: Seamlessly integrates with popular CRMs (Salesforce, HubSpot), helpdesks (Zendesk, Intercom), and other business tools.
- Call Center Analytics: Monitor metrics and improve performance with powerful analytics.
- Call Routing: Customizable IVR menus and smart routing based on agent skills.
- Power Dialer: Increase connection rates with prospects.
Use Cases:
- Sales Teams: Increase connection rates, improve collaboration, and gain context for better prospecting.
- Customer Support Teams: Manage cross-channel conversations, improve resolution rates, and provide personalized support.
- IT & Operations: Streamline communication workflows and improve team performance.
- Small to Large Businesses: Scalable solutions to meet the needs of various business sizes.
