Alchemer is a versatile feedback platform designed to convert customer answers into actionable outcomes. It offers a range of tools for collecting, connecting, and understanding customer feedback across various channels.
Key features:
- Flexible Data Collection: Supports surveys, website feedback, and in-app feedback.
- Workflow Automation: Integrates with business systems to automate actions based on feedback.
- AI-Powered Insights: Uses AI to analyze feedback and provide actionable insights.
- Customizable Dashboards: Offers role-based dashboards and reporting tools.
- Extensive Integrations: Connects with over 400 business systems.
Use cases:
- Customer Experience (CX): Build and scale CX programs to improve loyalty and retention.
- Market Research: Design and launch surveys to understand target audiences.
- Employee Engagement: Collect feedback throughout the employee lifecycle.
- Product Management: Gather real-time insights for product development.
Alchemer targets businesses seeking to improve customer satisfaction, streamline processes, and make data-driven decisions.
