Gorgias is a comprehensive Conversational AI platform designed specifically for ecommerce businesses. It centralizes customer interactions across multiple channels—including email, social media, live chat, voice, and SMS—into a unified Helpdesk. The platform's AI Agent automates up to 60% of support inquiries and enhances sales through personalized shopping assistance, increasing conversions by 2.5x. Key features include deep integration with Shopify and other ecommerce platforms, real-time order management, automated workflows with rules and macros, and performance analytics. Trusted by over 15,000 brands, Gorgias helps businesses streamline customer experience, reduce operational costs, and drive revenue growth by combining AI automation with human-agent collaboration.
Gorgias
Conversational AI platform for ecommerce that automates support and drives sales with AI Agent, Helpdesk, and integrations.
Introduction
Alternatives
Zendesk
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Freshdesk
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Gladly
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Richpanel
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Reamaze
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Ada
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Drift
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Kustomer
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LiveChat
A popular live chat solution that also includes ticketing and basic chatbot features, enabling real-time customer support and engagement for e-commerce.
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