Omnichat is Asia's premier AI-powered omnichannel customer experience platform that integrates messaging channels like WhatsApp, Facebook Messenger, Instagram, LINE, WeChat, and website live chat into a unified interface. As an official WhatsApp Business Solution Provider (BSP) and LINE Tech Partner, it serves over 5,000 brands globally with advanced conversational commerce solutions.
Key Features:
- Omnichannel Integration: Centralizes customer interactions across multiple messaging platforms with AI-driven automation.
- AI Agents: Includes specialized agents for customer service, smart shopping, marketing campaigns, loyalty management, booking, and custom workflows.
- Marketing Automation: Leverages AI for customer segmentation, personalized broadcasts, coupon management, and interactive games to boost ROI.
- Sales Conversion: Breaks down online/offline barriers with real-time tracking, personalized offers, and sales performance analytics.
- Social CDP: Unifies social identities to create 360° customer profiles for targeted engagement.
- Integrations: Supports eCommerce and CRM platforms like Salesforce, Emarsys, and HubSpot.
Use Cases:
- Retail & E-commerce: Drive sales with personalized recommendations and OMO (Online-Merge-Offline) strategies, achieving up to 5x conversion rates.
- Customer Service: Provide 24/7 support with seamless channel switching and automated responses.
- Marketing: Execute targeted campaigns with AI-generated content and audience analysis.
- Industries: Tailored solutions for cosmetics, automotive, hospitality, real estate, travel, and education sectors.
Target Users: Businesses seeking to enhance customer engagement, streamline communication, and leverage AI for growth in sales, marketing, and support operations.
