Kustomer is an AI-powered CRM platform designed to unify customer data and automate customer service processes. It combines CRM, ticketing, and AI to provide a comprehensive view of the customer journey. Key features include omnichannel support, AI-driven workflows, self-service options, and reporting analytics. Kustomer targets businesses aiming to enhance customer experiences, improve agent efficiency, and leverage data-driven insights to optimize service delivery. It offers integrations with various tools and ensures data security and compliance.
Kustomer
Kustomer is an AI-powered customer service CRM platform delivering faster, richer experiences with omnichannel messaging and automation.
Published: 2025/12/20
Introduction
Alternatives
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Zendesk offers a comprehensive suite of customer service tools including ticketing, live chat, and a knowledge base, similar to Kustomer's omnichannel approach.
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User Reviews
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Pricing
Pricing Model: Subscription, Usage-based
Enterprise
The customer support plan for small teams with powerful AI and automations.
$89 per seat/month
per seat/monthUltimate
For large teams who want to revolutionize their CX with proactive AI solutions.
$139 per seat/month
per seat/monthEnterprise Bundle
A complete solution—including our platform and AI add-ons.
$129 per user/month
per user/monthUltimate Bundle
A complete solution—including our platform and AI add-ons.
$179 per user/month
per user/monthAI Agents for Customers (Add-on)
Automate your customer service with advanced AI Agents that resolve issues quickly and naturally. Optimize self-service with AI Agents for Customers.
$0.60 per engaged conversation
per engaged conversationAI Agents for Reps (Add-on)
AI Agents assist your reps by surfacing the right info, suggesting the right words, and speeding up resolutions. A breakthrough AI copilot increasing agent efficiency by 65%.
$40 per user/month
per user/monthAI Agents for Leaders
Coming soon
HIPAA Compliance (Add-on)
$25 per user / month
per user / monthSAML Single Sign-on (Add-on for Enterprise)
Contact for pricing
Kinesis (Add-on for Enterprise)
Contact for pricing
Implementation (Add-on)
Contact for pricing
one-timePremier Support (Add-on)
Highest-tier support package, designed to help you maximize your CX operations with expert guidance, proactive solutions, and a dedicated team committed to your success.
Contact for pricing
Channel Usage (Pay-as-you-go)
For email, whatsapp, SMS, and Voice, pricing is pay-as-you-go.
Pay-as-you-go
usage-basedTags
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