LivePerson's Conversational AI platform empowers businesses to unify digital experiences and enhance customer interactions. Key features include:
- AI-Powered Automation: Automates routine tasks, freeing up agents for complex issues.
- Scalable Agent Capacity: Enables agents to handle up to 3x more interactions.
- Improved Customer Satisfaction: Boosts CSAT scores by an average of 20 points.
- Seamless Integration: Integrates with existing contact center systems without requiring a complete overhaul.
- Omnichannel Communication: Connects voice and messaging channels for a unified customer experience.
- Generative AI Tools: Leverages large language models (LLMs) for next-gen experiences.
- Conversational Intelligence: Unlocks insights from conversational data to optimize the customer journey.
Use cases include customer service, conversational commerce, B2B sales & marketing, and IT service management. The platform targets enterprises seeking to transform their customer engagement strategies and achieve measurable results.
