Luma Health
Luma Health is a healthcare-focused operational AI platform designed to help healthcare organizations deliver more care by removing bottlenecks and friction from patient journeys. The platform operates across four core areas: Access, Engagement, Intake, and Payments.
Spark AI Engine
At the heart of Luma's platform is Spark, a healthcare-native AI core built on more than a decade of patient engagement expertise and deep EHR integration. Spark coordinates multiple AI capabilities and systems across products, agents, and workflows.
Proven Results
Luma Health delivers measurable impact for healthcare organizations:
- 61 days reduction in time to care on average
- 2-3 hours saved on manual calls daily
- 47% increase in revenue on average
Deep Integrations
The platform integrates deeply with major EHR systems including Epic, athenahealth, MEDITECH, NextGen, eClinicalWorks, and Oracle Health. It also connects with RCM, payments, CRM, call center solutions, telehealth, and population health systems from partners like Salesforce, Stripe, Waystar, Optum, and more.
Global Reach
Luma Health serves healthcare organizations across the United States, Canada, and the United Kingdom.
Target Audience
Healthcare organizations including hospitals, health systems, clinics, urgent care centers, and medical practices seeking to improve operational efficiency and patient experience.
Key Features
- Agentic Access - Order orchestration, referrals, inbound/outbound fax management, Rx refills, records requests, and waitlist management
- Agentic Engagement - Omnichannel messaging, AI-powered web chat, conversational AI, responsive two-way outreach, and two-way AI translation
- Agentic Intake - Responsive intake forms, two-way patient/staff checklists, urgent care wait times, clinic flow management, and in-clinic self-service
- Agentic Payments - Eligibility verification, prior authorization, payer intelligence, co-pay collection, past balance management, and reporting
- Spark AI Core - Healthcare-native AI engine coordinating multiple AI capabilities across products and workflows
- Deep EHR Integration - Native integration with Epic, athenahealth, MEDITECH, NextGen, eClinicalWorks, and Oracle Health
Use Cases
- Improving patient access and reducing time to care through automated order orchestration and referral management
- Enhancing patient engagement with AI-powered omnichannel messaging and conversational AI
- Streamlining clinical intake processes with responsive digital forms and real-time wait time management
- Accelerating revenue cycle with automated eligibility verification and prior authorization
- Reducing manual administrative work for healthcare staff by 2-3 hours daily
- Enabling new patient acquisition through improved access workflows
Pros
- Proven ROI with 47% average revenue increase and 61-day reduction in time to care
- Deep native integrations with all major EHR systems
- Comprehensive platform covering access, engagement, intake, and payments
- Healthcare-native AI built on 10+ years of domain expertise
- Two-way AI translation for multilingual patient communication
- Serves healthcare organizations across US, Canada, and UK
Cons
- Pricing not publicly available - requires sales consultation
- Primarily designed for healthcare organizations, not applicable to other industries
- Implementation may require integration with existing EHR and RCM systems
Pricing
Pricing not publicly listed. Contact sales for a custom quote.
