Voiceflow is a no-code platform designed for product teams to build and scale AI agents for customer service and other use cases. It supports both chat and voice agents, offering features for designing, testing, and deploying AI-powered interactions across various channels.
Key features:
- No-code visual editor: Design conversational flows without writing code.
- AI agent templates: Start with pre-built templates for common use cases.
- Integration APIs: Connect to external data sources, knowledge bases, and interfaces.
- Cross-channel deployment: Deploy agents on voice and chat channels.
- LLM and NLU agnostic: Works with various LLMs and NLU technologies.
- Team collaboration: Designed for product teams to collaborate on AI agent development.
- Analytics and monitoring: Track agent performance and identify areas for improvement.
- Secure and compliant: Offers security features and GDPR compliance.
Use cases:
- Automated customer support
- In-app copilot
- Contact center automation
- Lead qualification
- Appointment booking
