Desktop and Process Analytics offers a scientific approach to enhance employee performance and inform business decisions using comprehensive process and interaction data. Key features include AI-driven data collection, analysis, and recommendations to identify processes ripe for automation. Users can convert recommended process sequences into active automation flows with a single click, ensuring continuous improvement and efficiency opportunities. This solution targets businesses aiming to improve operational efficiency, enhance customer experience, and make data-driven decisions.
Desktop and Process Analytics
Optimize CX with desktop and process analytics, improving employee performance and business decisions through rich data.
Introduction
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Pricing
Pricing Model: Subscription, Usage-based, Tiered
CXone Mpower Omnichannel Suite
A core package offering various levels of CXone Mpower features, focusing on omnichannel interaction and workflow orchestration.
$110
Per agent per monthCXone Mpower Essential Suite
A core package offering various levels of CXone Mpower features, including essential workforce augmentation capabilities.
$135
Per agent per monthCXone Mpower Core Suite
A core package offering various levels of CXone Mpower features, with comprehensive workforce management and performance tools.
$169
Per agent per monthCXone Mpower Complete Suite
A core package offering various levels of CXone Mpower features, including advanced analytics and voice of the customer capabilities.
$209
Per agent per monthCXone Mpower Ultimate Suite
A core package offering the most comprehensive set of CXone Mpower features, including advanced AI routing and intelligent virtual agents.
$249 / $0.25
Per agent per month / Per SessionThe Ultimate Banking Experience
A tailored CXone Mpower package designed for the banking sector, integrating core financial systems and automating interactions.
$249 / $0.25
Per agent per month / Per SessionThe Ultimate Insurance Experience
A tailored CXone Mpower package designed for the insurance sector, focusing on engagement, compliance, and policyholder self-service.
$249 / $0.25
Per agent per month / Per SessionThe Ultimate Healthcare Experience
A tailored CXone Mpower package designed for the healthcare sector, integrating EHR and enhancing patient engagement.
$249 / $0.25
Per agent per month / Per SessionThe Ultimate Retail Experience
A tailored CXone Mpower package designed for the retail sector, focusing on customer self-service and e-commerce conversion.
$249 / $0.25
Per agent per month / Per SessionThe Ultimate Government Experience
A tailored CXone Mpower package designed for various government sectors, including corrections, Medicaid, education, and pension systems.
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