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Desktop and Process Analytics

Optimize CX with desktop and process analytics, improving employee performance and business decisions through rich data.

Introduction

Desktop and Process Analytics offers a scientific approach to enhance employee performance and inform business decisions using comprehensive process and interaction data. Key features include AI-driven data collection, analysis, and recommendations to identify processes ripe for automation. Users can convert recommended process sequences into active automation flows with a single click, ensuring continuous improvement and efficiency opportunities. This solution targets businesses aiming to improve operational efficiency, enhance customer experience, and make data-driven decisions.

Alternatives

  • UiPath Process Mining

    Offers comprehensive process and task mining capabilities to uncover inefficiencies and automate workflows.

  • Automation Anywhere Process Discovery

    Provides tools to automatically discover and map business processes for optimization and automation.

  • Celonis

    A leader in process mining, it helps businesses understand and improve their operational processes through data-driven insights.

  • Microsoft Power Automate Process Advisor

    Integrates process and task mining to help users identify automation opportunities and optimize workflows within the Microsoft ecosystem.

  • SAP Signavio Process Intelligence

    Delivers powerful process mining and management tools to analyze, understand, and transform business processes.

  • Appian

    Combines process automation, low-code development, and process mining to build and optimize enterprise applications and workflows.

  • Kofax Process Intelligence

    Provides real-time visibility into business processes to identify bottlenecks and drive continuous improvement.

  • ABBYY Timeline

    Specializes in process intelligence and task mining, offering a detailed view of how work gets done to optimize operations.

  • Pega Systems

    Offers AI-powered process intelligence and workforce analytics to optimize customer journeys and operational efficiency.

  • ServiceNow Process Optimization

    Utilizes process mining to analyze and improve service delivery workflows and operational efficiency within the ServiceNow platform.

User Reviews

4.5/5.0
(17reviews)
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Pricing

Pricing Model: Subscription, Usage-based, Tiered

CXone Mpower Omnichannel Suite

A core package offering various levels of CXone Mpower features, focusing on omnichannel interaction and workflow orchestration.

$110
Per agent per month

CXone Mpower Essential Suite

A core package offering various levels of CXone Mpower features, including essential workforce augmentation capabilities.

$135
Per agent per month

CXone Mpower Core Suite

A core package offering various levels of CXone Mpower features, with comprehensive workforce management and performance tools.

$169
Per agent per month

CXone Mpower Complete Suite

A core package offering various levels of CXone Mpower features, including advanced analytics and voice of the customer capabilities.

$209
Per agent per month

CXone Mpower Ultimate Suite

A core package offering the most comprehensive set of CXone Mpower features, including advanced AI routing and intelligent virtual agents.

$249 / $0.25
Per agent per month / Per Session

The Ultimate Banking Experience

A tailored CXone Mpower package designed for the banking sector, integrating core financial systems and automating interactions.

$249 / $0.25
Per agent per month / Per Session

The Ultimate Insurance Experience

A tailored CXone Mpower package designed for the insurance sector, focusing on engagement, compliance, and policyholder self-service.

$249 / $0.25
Per agent per month / Per Session

The Ultimate Healthcare Experience

A tailored CXone Mpower package designed for the healthcare sector, integrating EHR and enhancing patient engagement.

$249 / $0.25
Per agent per month / Per Session

The Ultimate Retail Experience

A tailored CXone Mpower package designed for the retail sector, focusing on customer self-service and e-commerce conversion.

$249 / $0.25
Per agent per month / Per Session

The Ultimate Government Experience

A tailored CXone Mpower package designed for various government sectors, including corrections, Medicaid, education, and pension systems.

Starting at $2
Per consumer per year

FAQ

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