Tidio is an AI customer service platform designed to scale support without sacrificing the human touch. It combines a trustworthy AI agent (Lyro) with live chat and helpdesk tools, trusted by over 300,000 businesses worldwide. Key features include:
- Lyro AI Agent: Automates responses to repetitive queries, achieving high resolution rates.
- Live Chat: Provides real-time customer interaction capabilities.
- Help Desk: Streamlines support ticket management.
- Flows: Automates sales and customer service processes.
- Integrations: Connects with popular platforms like Shopify, WordPress, and more.
Use cases range from e-commerce businesses improving lead generation and customer satisfaction to service teams enhancing efficiency and scalability. Tidio offers a resolution rate guarantee, promising a refund if the resolution rate doesn't reach 50%.
