Yellow.ai - Agentic AI Platform for Enterprise CX and EX Automation
Yellow.ai is a leading enterprise-grade agentic AI platform designed to transform how businesses interact with customers and employees. The platform harnesses the power of over 15 cutting-edge Large Language Models (LLMs) to deliver exceptional autonomous experiences.
Platform Overview
Yellow.ai provides a comprehensive suite of tools for building, deploying, and managing AI agents across multiple channels:
- AI Agent Builder 2.0: Create powerful enterprise-ready agents for any channel in minutes
- Conversational Knowledge Base: Leverage Agentic RAG to unlock enterprise intelligence
- AI Copilot: Preview, debug, and optimize AI agent performance efficiently
- Automated Testing: Ship reliable AI agents faster with built-in testing capabilities
- AI Analytics: Comprehensive analytics for monitoring and improving agent performance
Multi-Channel Support
The platform supports seamless automation across:
- Voice & Calls: Intelligent voice automation
- Text & Chat: Conversational AI for messaging platforms
- Email Automation: Streamlined email support
Enterprise Features
- Agent Assist: Human + AI collaboration for complex scenarios
- Enterprise-grade Security: Safe AI with robust security measures
- Extensive Integrations: Native integrations with Zendesk, Freshdesk, HubSpot, Genesys, and more
Industry Solutions
Yellow.ai serves multiple industries including:
- BFSI: Banking, financial services, and insurance
- Healthcare: Healthcare and pharmaceuticals
- Utilities: Oil, gas, and utility sectors
- Retail: Retail and e-commerce
Target Audience
Enterprise businesses seeking to automate customer service and employee experience workflows, particularly in BFSI, healthcare, utilities, and retail industries
Key Features
- AI Agent Builder 2.0 for creating enterprise-ready agents
- Conversational Knowledge Base with Agentic RAG
- AI Copilot for performance optimization
- Automated Testing for reliable deployments
- Voice & Call automation
- Text & Chat automation
- Email Automation
- Agent Assist for human-AI collaboration
- Enterprise-grade Security
- Native integrations with major platforms (Zendesk, Freshdesk, HubSpot, Genesys)
- AI Analytics dashboard
- Support for 15+ cutting-edge LLMs
Use Cases
- Customer Service automation and personalization
- Employee Experience enhancement and elevation
- BFSI industry solutions
- Healthcare and pharmaceutical support
- Utilities sector automation
- Retail and e-commerce customer engagement
- Citizen service automation for government
- Travel and hospitality support scaling
Pros
- Enterprise-grade platform with robust security
- Multi-channel support (voice, chat, email)
- Leverages 15+ cutting-edge LLMs
- Quick agent deployment in minutes
- Extensive native integrations
- Human-AI collaboration capabilities
- Industry-specific solutions available
Cons
- Enterprise-focused pricing may not suit small businesses
- Complex platform with learning curve
- Requires integration setup for full functionality
Pricing
Enterprise pricing - contact sales for custom quotes
