Document360
Document360 is a leading knowledge base and documentation platform designed to help organizations centralize their documentation for improved self-service experiences. The platform serves both internal teams and external customers, providing a robust solution for creating, managing, and publishing documentation.
Core Capabilities
Document360 offers a dual-portal architecture:
- Portal for Editors, Writers, and Reviewers - A dedicated workspace for content creators to collaborate, manage workflows, and maintain documentation
- Site for Customers and Employees - A customizable, SEO-optimized knowledge base site for end-users to access information
AI-Powered Innovation
The platform features Eddy AI, a generative AI assistant that streamlines the documentation lifecycle. This includes AI-powered technical writing tools that help generate clear, structured content and improve writing quality.
Enterprise-Ready Solution
Document360 is built for enterprise use with features like SSO & SCIM integration, custom workflow builders, advanced analytics, and comprehensive API support. The platform supports multiple industries including SaaS, IT & Consulting, Financial Services, Healthcare, Education, Manufacturing, Retail, and Non-Profit organizations.
Target Audience
Customer support teams, technical writers, product managers, engineering teams, SaaS companies, IT consultants, and enterprises requiring centralized documentation solutions
Key Features
- Portal for editors, writers, and reviewers
- Customizable knowledge base site
- Pro Analytics dashboard
- Import from PDF & Word
- Custom Workflow Builder
- SSO & SCIM integration
- Third-party integrations
- Site and SEO customization
- API documentation support
- Media storage (Drive)
- Interactive Decision Tree
- AI Premium Suite (Eddy AI)
- Support Ticket Deflector
- AI-powered technical writing tools
- AI Chatbot capabilities
Use Cases
- Internal Knowledge Base management
- External Knowledge Base for customers
- Software Documentation
- Standard Operating Procedures (SOP)
- User Manual creation
- API Documentation
- Customer Support knowledge management
- Technical Writing workflows
- Product Management documentation
- Engineering documentation
Pros
- Comprehensive AI-powered documentation tools
- Dual portal architecture for creators and consumers
- Enterprise-grade security with SSO & SCIM
- Advanced analytics for content performance
- Multi-industry solution support
- Customizable and SEO-optimized knowledge base sites
- Interactive decision trees for complex workflows
- Support ticket deflection to reduce support burden
Cons
- May require learning curve for advanced features
- Enterprise features may come at higher pricing tiers
- AI features may require additional premium subscription
Pricing
Pricing available on request via pricing page; offers enterprise-ready plans with various tiers
